You'll receive your digital preview within 2-4 working days (usually sooner), and you can enjoy unlimited revisions with your artist. If you still don't love it, you'll receive a full refund.

However, once you've approved your artwork, and since orders are tailored exclusively for the customer and their pet, returns or refunds are not accepted.

If our pet art doesn't make your heart flutter, please reach out to us. Your satisfaction is our prime concern, and we're dedicated to making sure you absolutely love your artwork.

Rest assured, our design team will make revisions until your piece is exactly how you envision it, prior to printing.

All artwork is printed locally reducing delivery times and carbon footprint.

1. First Artwork Preview: Within 72 hours of ordering (usually sooner)
2. Artwork Edits: 1 - 24 hours (if requested)
3. Production Time: 4 days (printing, quality checks)
4. USA Shipping: 6 - 8 business days (standard free shipping)

Important Notes
- Artists reply within 4-24 hours
- 95% of orders are approved with 1 small edit
- Times may be longer with revisions or additional photo submissions
- Tracking information provided for all orders
- "Skip the Queue" option available (speeds up art creation, not delivery)
- We allow up to 5 business days for artwork approval
- If no response within 72 hours, we proceed with printing

Holiday Season
Expect potential delays during November and December due to increased delivery service volume.

Absolutely! We'll send you a tracking number via email as soon as it's available, so you can follow your pet art's adventure to your doorstep.

Please reach out to us via email or live chat ASAP with photos of the damage.

Damage by the courier or misprints in production are covered by us, free of charge.

We will send another print out to you as soon as possible.

We accept a variety of payment methods, including major credit cards including Visa, Visa Debit, Mastercard, American Express, PayPal, Shopify payments and other popular options to make your shopping experience as smooth as possible.

We can work with 99% of the photos we receive.

We can work with old photos and those featuring multiple pets.

If there are any issues with your photo, our support team will contact you to help.

You can also submit more photos when you preview your artwork and request changes

Yes! We will send you a link via SMS or email to a digital preview of your artwork. You can approve it or ask your artist for changes. We only print after you approve the artwork.

Yes! You get free revisions to ensure your pet portrait is perfect.

You'll receive a preview within 72 hours where you can request changes or approve.

Once approved, the design goes to production, and no further changes can be made.

Pet Portraits' canvas prints are durable and long-lasting, resistant to scratches, cracks, and warping.

Print: Advanced printing for clear, vibrant images. Uses safe, water-resistant inks that prevent fading and yellowing. Eco-friendly, made from sustainable resources. 

Framing: Smooth, toxin-free frames made from 100% real pine wood. Available in sleek matte black or white. 

Mounting: Easy to hang with pre-installed hardware. Includes rubber bumpers to protect your wall and keep the print perfectly placed.

Definitely! Our portraits can beautifully accommodate up to 3 pets.

Note: You can upload pet photos individually; they do not all need to be in the same photo!

For additional furry family members, we offer customization for an extra $50. Please email us first at paws@mydoodlecanvas.com or live chat.

For the best results, we recommend choosing a canvas size of 18x24 inches or larger.

Yes, our skilled artists can add or remove minor elements. Let us know your preferences when placing your order or give feedback when you receive your preview.

You can also chat with our friendly customer support.

Yes, you can select a custom background when ordering your portrait and specify your preference.

If you need assistance, contact our friendly support team at:
Email: paws@mydoodlecanvas.com
Phone" 469-978-5817